Operations Support Officer at Alpha Mead Group

About Alpha Mead Group:

Alpha Mead Group is a Total Real Estate Solutions Company established to provide robust business support services to local and international Real Estate investors or owners with interests in Facilities Management, Real Estate Development and Advisory, Security Systems and Technologies, Training, Healthcare Management and Real Estate Financing Services.

Job Summary:

• This role is ideal for individuals passionate about facility management and operations, with a keen eye for detail and a strong analytical mindset.

Key Responsibilities:

Facility Management Support:

• Assist field facility managers, supervisors, and technicians with day-to-day operational needs.
• Provide technical support and guidance to address facility management challenges on-site.
• Collaborate with the Facility and Project Operations Lead to improve operational efficiency.

Computerized Maintenance Management System (CMMS) Administration:

• Oversee the backend administration of the CMMS platform, ensuring data integrity and functionality.
• Monitor and maintain the accuracy of work orders, asset information, and service requests.
• Generate reports and insights from CMMS to support decision-making.

Deployment of Non-managers:

• Manage and coordinate the deployment of technicians to various sites based on operational needs.
• Maintain an up-to-date deployment schedule and ensure adequate staffing at all sites.

Data Analysis and Reporting:

• Analyze operational data and generate actionable insights.
• Prepare site manning reports, highlighting workforce distribution and performance metrics.
• Present data-driven insights to senior management to support strategic planning.

Administrative Duties:

• Ensure timely preparation and submission of operational reports from facility managers.
• Maintain and organize documentation related to facility management operations.
• Assist in the development and implementation of standard operating procedures (SOPs) for facility operations.

Qualifications:

• Bachelor’s Degree in Facility Management, Engineering, Business Administration, or a related field.
• 2–3 years of experience in a facility management role or similar position.
• Proficiency in data analytical tools such as Advanced Excel and Power BI.
• Experience with CMMS platforms and backend administration.
• Strong organizational, problem-solving, and multitasking skills.
• Excellent communication and interpersonal skills.
• Good communication skills expressed both verbally and written
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Skills:

• Knowledge of facility management best practices and industry standards.
• Familiarity with project management tools and techniques.
• Certification in Facility Management (e.g., IFMA, BIFM) is an advantage.

Salary
Competitive and commensurate with experience.