Product Manager – Asset SME Banking at Standard Chartered Bank

Job Title: Product Manager – Asset SME Banking

Location: Lagos

Job type: Regular Employee

Area of interest: Retail Banking

About Standard Chartered Bank:

Standard Chartered Bank – We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. As a leading international bank, we strive to help people and businesses prosper across Asia, Africa and the Middle East.

Job Summary

Drive Asset Products Development, enhancement and Market Research.
Implement and commericalise global standard Product program for Trade Working Capital Products in Nigeria.
Collaborate effectively with Small Medium Enterprise (SNME) Banking Sales and Relationship teams and Corporate Institutional Banking / Transaction Banking to leverage the eco-system and help deliver budgeted Balance Sheet and Net Fixed Income (NFI) targets
Execute global standard Product Optimization strategies to deliver Product level Return on Risk Weighted Asset (RoRWA)
Implement the integrated product segment strategy to launch/re-launch the program value proposition and specific enablers and track program performance.

Key Responsibilities
Product:

Drive Asset Products Development, enhancement and Market Research.
Implement and commericalise global standard Product program for Trade Working Capital Products in Nigeria.
Collaborate effectively with SME Banking Sales and Relationship teams and Corporate Institutional Banking / Transaction Banking to leverage the eco-system and help deliver budgeted Balance Sheet and NFI targets
Execute global standard Product Optimization strategies to deliver Product level RoRWA
Implement the integrated product segment strategy to launch/re-launch the program value proposition and specific enablers and track program performance.
Responsible for Carrying out all stress tests in the portfolio & Portfolio health on relevant products – delivery through regular engagement with Risk teams in country to track portfolio performance (through lead indicators) and taking necessary actions to ensure loan impairment is within approved and acceptable limits. Work closely with Portfolio Managers to ensure the following:
Credit/ Business Monitoring; Managing overdue Business Credit Application / Credit Covenants Risk Triggers, turnover monitoring, etc
Excess management & follow-up for tracking closure of excess granted to the customers (approved & unapproved cases).
Daily credit and frontline engagement and Turn around time (TAT) tracking of all Business Banking credit applications.
Provide leadership, training and guidance to Business Banking Credit Analysts and Relationship team.
Support Relationship management with client calls and engagement.
Closely work with the Relationship Managers (RMs), Team Managers, Regional Branch Managers and Branch managers from the origination & play a vital role in deal structuring to add good value from a credit/policy perspective.
Work with the RMs, Area Heads and Branch Managers to facilitate revenue growth in the portfolio.

Product & Service Delivery:

Take ownership on end-to-end (standard) process to ensure execution of on-boarding for clients and fulfilment of products through engagement with relevant stakeholders involved in executing the standard process to ensure we deliver a seamless client Client Value Proposition (CVP)
Complaints & Client Experience: Collaborate closely with the Customer experience process & governance (CEPG) teams to Identify gaps and design failures in existing process and products and work with global and regional product teams to solve for endemic design issues to improve overall product and Service delivery

Product Launches & Product Maintenance:

Execute the global Product standardization and Product rationalization agenda for Trade working capital (TWC) Products in Nigeria
Work with segment and frontline teams to identify client needs and launch existing global product solutions to meet these needs. In the absence of existing global solutions work with the regional team to have the relevant proposition developed as a global solution for implementation

Sales & Service Management:

Achieve Business Clients’ segment target growth of Revenues, Assets, Liabilities & profits
Ensure that the sales and distribution strategy is aligned with the Group model

Strategy:

Support Implementation of new TWC projects/Products (i.e. approved enhancements across all products)
Research local and global trends to improve service and product offerings to clients
Monitor competition and keep abreast of the product offerings/service developments
Partner with Stakeholders to enhance TWC products and service synergy/enable improved services and deliverables.
Identify business/improvements opportunities.
Proactive stakeholder engagement.
Provide pro active help and tools to run SME business.
Achieve the revenue, balance sheet, and operating profit targets agreed in the annual budget, and establish the fundamentals for the longer term performance of the business.
Monitor competition and keep abreast of the Business Banking Segment offerings.

Processes:

Manage SME Trade Working Capital products, system and operating instructions to ensure seamless retrieval and safe keeping
Partner with Country Innovation & Technology Operations (ITO) , Operations, Procurement, Segment and Finance Teams on service level management.
Recommend improvements in operational processes, procedures and products based on monitoring of customer feedback to ensure constant enhancement of service levels and efficiency.

People & Talent:

Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from my team and work in collaboration with risk and control partners including all Stakeholders.
Ensure the provision of ongoing training and development of the frontline sales team, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
Set and monitor job descriptions and objectives and provide feedback to my direct line manager in line with performance against my responsibilities and objectives.

Risk Management:

Ensure compliance with the process for bid submission.
Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures
Ensure a full understanding of the risk and control environment in area of responsibility
Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to: “identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.

Governance:

Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, and controls in the business and, if necessary, oversee changes in these areas
Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Responsible for delivering ‘effective governance’; capability to challenge executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
Manage compliance of PPGs & Credit Addendum Document (CAD)
Ensure compliance to Group & Country Anti Money Laundering (AML) and Client Due Diligence (CDD) policies

Regulatory & Business Conduct:

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the Nigeria/ Retail Banking Products / Business Banking team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Other Responsibilities:

Embed here for good and Group’s brand and values in Nigeria/WRB/Wealth & Retail Banking Products Team.
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Key Stakeholders:

Country SME Sales and Deepening teams
Country WRB Head
Country and Group teams (Products, Segments, CEPG, Operations, Credit Risk team, L&C, Finance, Retail Analytics)
Auditors
Regulators

Qualifications

A graduate qualification with completion of mandatory NYSC
MBA is an added advantage.
Vintage in Banking not less than 10 years which must have been spent in SME/Commercial Banking
Licenses: Product Development & Product Management
Membership: Member of a Finance related body is an added advantage
Certifications: Any requisite technical skills gained through professional associations and practical experience.
Language: English.

Skills and Experience: