About Power Diary
Power Diary is a leading healthcare practice management system used in Australia, New Zealand, the United Kingdom, the United States and Canada.
Our mission is simple: To provide health practitioners with the ultimate Practice Management Software that makes running a health practice easier and more rewarding.
Power Diary’s customer base is growing and we need smart, passionate people to join our team and help take us to the next level. We’re looking for people who are genuinely excited to help health practitioners do their work, and be part of a globally distributed team
As a healthcare company, we care about our workforce just as much as our clients and their patients. You will enter a fun, inclusive workplace with a dedicated and driven team.
What is the role?
This role will service our customers by providing outstanding support, to improve their everyday usage and experience of Power Diary.
What will you do?
On a day-to-day basis, your responsibilities and activities will include;
- Provide support to health practitioners and admin staff through email, live chat, over the phone and video conferencing
- Understand and triage incoming support requests and ensure they’re assigned to the right team
- Work closely with our Engineering and Product Teams to help make Power Diary the best it can be, by reporting any bugs and recording user feedback
- Write, refine and create support replies for our users
- Proactively reach out to new free trial accounts to ensure they have proper onboarding support and address specific customer queries as required
Who are we looking for?
- Experience providing software support (strongly desired, but not critical)
- Well-developed customer service skills
- Comfortable working to SLAs and to personal targets
- A natural curiosity and aptitude to solve problems
- A motivated, energetic and goal-driven approach to work
- Naturally friendly and approachable
- Strong written and verbal communication skills
- The ability to work remotely; remote work might sound attractive but it’s not for everyone
