About Flagship Store
Flagship Store is a high-end fashion or lifestyle establishment located in the heart of Lagos. We are recruiting to fill the position below:
- Job Title: Retail & Customer Experience Associate
- Location: Victoria Island, Lagos
- Employment Type: Full-time
- Job Alerts: To receive Job Alerts on WhatsApp, Click HERE
About the Role
- We are looking for a dedicated, stylish, and highly organized Retail & Customer Experience Associate to manage our flagship store and act as the first point of contact for customers both in-store and online.
- The ideal candidate is confident, digitally savvy, has great taste, and understands how to deliver exceptional service in a high-end fashion or lifestyle environment.
Key Responsibilities
In-Store Customer Experience:
- Greet and assist customers at the store in Victoria Island
- Offer thoughtful styling advice based on customer preferences
- Maintain visual merchandising standards and ensure the store is always presentable
- Monitor stock levels and communicate replenishment needs.
Online Customer Engagement:
- Respond to messages on Instagram, Facebook, and WhatsApp
- Coordinate with the studio to ensure customer orders are fulfilled correctly and on time
- Track and update customers on the status of their orders.
Website & E-commerce Backend:
- Upload and update new products, descriptions, prices, and availability on the website
- Ensure that stock quantities are accurate across platforms
- Support with simple backend maintenance tasks for the online store.
Studio Coordination:
- Act as the bridge between the store and the studio to ensure smooth handover of orders and any product-related issues
- Support quality control by flagging and documenting any product inconsistencies
- Keep a record of customer preferences and recurring requests.
Join any of these WhatsApp Groups to receive Job alerts on WhatsApp
Hub 1
Hub 2
Hub 3
Requirements
- 2–4 years of experience in retail, fashion, or customer service
- Strong sense of personal style and an understanding of high-quality clothing and presentation
- Clear and professional communication skills (spoken and written)
- Comfortable using e-commerce platforms, Google Drive, and messaging tools
- Highly organized and reliable, with the ability to manage multiple priorities.
Added Skills:
- Social media management experience – Preferred
- Visual merchandising or basic photography knowledge – Preferred
- Familiarity with Lagos-based logistics services – Must Have
Application Closing Date
15th August, 2025.
How to Apply
Interested and qualified candidates shoudl forward their Resume to: humanresources@ilsfleetmgt.com using the job title as the subject of their mail.
Note: Only emails with the correct subject will be viewed and qualified candidate contacted.
