Sales, Marketing & Reservations Manager at Esporta Hotels Limited

Esporta Hotels Limited is a wholly owned Nigerian Company whose vision is to provide excellent services.

We are recruiting to fill the position below:
Job Title: Sales, Marketing & Reservations Manager
Location: Ikeja, Lagos
Employment Type: Full-time

Key Attributes

Excellent prospecting and marketing skills
A passion for sales and building long term client relationship
Client driven and problem solver
Excellent communication, negotiation and presentation skills
Ability to balance persuasion with professionalism
Proven track record of converting prospects to customers
Self-driven and capable of working both independently and collaboratively within a team
Must be ethical and have a high sense of integrity and accountability
Answer phones and assist customers in making, altering, or canceling reservations
Respond to emails with reservation information, confirmations, and additional details
Advise customers regarding ongoing promotions or available upgrades that may enhance their experience
Answer questions regarding rooms, facilities, rates, and events
Accurately record customer information and charge credit cards upon successful reservations.

Requirements

A bachelor’s degree in Sales, Marketing or any relevant discipline
Excellent phone etiquette and verbal communication skills
Strong computer proficiency and email communication skills
Attention to detail and the ability to resolve customer issues
Reservation management
Revenue optimization
Distribution channel management
Forecasting and analysis
Team leadership
3-5 Years Sales & Marketing experience with at least 2years as a Reservationist and minimum of 3years experience as a Sales & Marketing Manager in the Hospitality Industry.
Guest experiences enhancement
Technology integration
Reporting and analytics.