- Employment Type: Full-time
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About CredPal Limited
Credpal is an innovative solution that seeks to combat the ever complex loan approval process that has deterred millions from achieving specific goals over the years. We believe quality of life can be drastically improved if individuals can easily make purchases and pay overtime at their convenience with reduced or no financial pressure, while also increasing their purchasing capabilities.
We are recruiting to fill the position below:
Job Title: Sales Operations & Performance Analyst
Location: Lagos
Job Type: Full Time
Purpose Statement
- We Are Seeking a highly analytical and detail-oriented Sales Operations & Performance Analyst to monitor, analyze, and optimize operational processes to enhance efficiency, productivity, and overall performance. This role involves leveraging data-driven insights to drive continuous improvement and ensure alignment with business objectives.
Responsibilities
- Drive compliance with call quality, conversation standards, and conversion targets.
- Conduct quality assurance and control across customer engagement and CRM processes.
- Lead initiatives to improve customer retention, ensuring existing clients remain satisfied with products and services.
- Develop sales scripts and ensure compliance to drive conversions and effectively address objections.
- Analyze operational data and performance metrics to identify trends, inefficiencies, and opportunities for process improvement.
- Provide actionable insights through reports and dashboards to support data-driven decision-making.
- Collaborate with cross-functional teams to enhance service delivery, customer experience, and utilization of products.
- Implement technology-based process improvements to enhance efficiency and output.
- Support risk management efforts by identifying potential operational risks and recommending mitigation strategies.
- Conduct root cause analyses of performance bottlenecks and propose solutions.
- Monitor workflow processes to ensure operational efficiency and compliance with policies.
- Foster innovation and creativity in strategy implementation for higher efficiency and performance.
- Continually track and report on daily, weekly, and monthly performance KPIs related to calls, sales, and utilization.
Requirements
- 3+ years of experience in sales analytics, business intelligence, or a related role.
- Strong proficiency in Excel, Power BI, Zoho CRM, Salesforce, and SQL for data analysis and reporting.
- Experience in sales pipeline management, forecasting, and performance tracking.
- Ability to analyze complex sales data and provide actionable insights to improve revenue growth.
- Strong understanding of KPI monitoring and sales conversion optimization.
- Experience with automation and analytics to enhance sales processes.
- Excellent problem-solving skills and ability to identify process bottlenecks.
- Strong collaboration skills to work effectively with sales, marketing, and leadership teams.
- Exceptional communication skills for presenting findings and recommendations to stakeholders.
How to Apply
Interested and qualified candidates should:
Click here to apply online
