Job Summary:
The NOC Engineer is pivotal to service management as s/he oversees network surveillance and incident management activities, which are at the core of the business.
The NOC Engineer is to ensure maximum service availability and performance and to provide support services for Engineering and other technical teams.
Key Responsibilities:
- 24/7 network monitoring and surveillance via the NMS.
- Perform network alarm analysis, correlation and interpretation
- Opening and recording of incident details of trouble-ticket whenever there is an incident on the network 0-10mins/
- Escalation of incident to line manager.
- Manage the communication with the field support engineers and other third party on the SLA/KPI fulfillment.
- Generate network availability and daily performance reports.
Requirements:
Academy and Education background:
- HND/BSC in Electrical Engineering/Telecommunication/Electronic/Computer Engineering or equivalent.
Experience:
- Minimum 0-2 years of experience in network operations (SDH & WDM)
- Can carry out testing using IP and optical network tools
- Knowledge of IP/MPLS network platforms
- LAN troubleshooting
- IP address management
- Ability to manage network monitoring platforms
- Customer support
Knowledge & Skills:
- Good knowledge of Access and Transmission networks
- Good Knowledge of data analytics, Microsoft Excel and presentation skills
- Excellent interpersonal, written and verbal skills
- Ability to think quickly, take the initiative and willingness to make judgment calls
- Customer management
Benefits:
- HMO
- Leave Allowance
- 13th Month Salary
- Employee Pension
- Christmas Welfare Package
- Monthly Airtime
How to Apply:
Interested and qualified candidates should Click on ‘Apply now’ below.
