Tech Support Officer at Onafriq

About Onafriq

Onafriq is an omnichannel network of networks, making borders matter less by providing our partners with a single pathway to unlock the full power of cross-border and cross-platform payment solutions.

With a network spanning 40 African markets, Onafriq connects over 500 million mobile money wallets, 200 million bank accounts, and 300,000 agents in Nigeria, enabling domestic and cross-border disbursements and collections, card issuing and processing, agency banking, and treasury services.

We are recruiting to fill the position below:

Job Title: Tech Support Officer

Locations: Lagos
Job Type: Full time

The Role

• The Monitoring Team Member is responsible for overseeing and ensuring the effective monitoring of systems, processes, and activities within the organization.
• This role involves monitoring platforms, analyzing data, generating reports, escalations to the internal staff and third parties for prompt escalations, and providing recommendations to improve efficiency and compliance.

Key Responsibilities

• Monitor Systems and Processes: Continuously monitor various systems and processes to ensure they are functioning correctly and efficiently.
• Data Analysis: Collect and analyze data to identify trends, anomalies, and areas for improvement.
• Reporting: Prepare and present detailed reports on monitoring activities, patterns, findings, and recommendations.
• Collaboration: Work closely with other departments to address issues and implement improvements.
• Incident Management: Respond to and manage incidents, ensuring timely escalations to the necessary channel for prompt resolution and proper documentation of incidents.
• Training: Provide training and support to staff within the organization on monitoring tools and best practices.
• Work schedule – Will be required to work weekends and night shift/rotations.

Qualifications
Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and report-writing abilities.
• Proficiency in monitoring tools and software.
• Ability to work independently and as part of a team.
• Attention to detail and a proactive approach to identifying and resolving issues.

Desired Attributes:

• Adaptability: Comfortable working in a fast-paced and dynamic environment.
• Teamwork : Ability to work as a strong team player.
• Technical Proficiency: Knowledge of Microsoft Office, Power BI, SQL, and other relevant technologies is a plus.