Job Title: Travel Sales & Tours Specialist
Location: Lagos
Employment Type: Full-time
About GIG Mobility (GIGM):
GIG Mobility, formerly known as God Is Good Motors (GIGM), was founded in 1998 by Edwin and Stella Ajaere, initially providing intercity bus services in Nigeria. In 2010, Chidi Ajaere, their son, took over management, leading to a transformation of the business into GIGM. Since then, GIG Mobility has expanded its operations, including technology-powered services and international expansion into Ghana
Job Description
- A travel sales and tours specialist plans, organizes, and sells travel packages to clients, providing personalized recommendations and ensuring a smooth travel experience.
- They book accommodations, transportation, and tours; manage itineraries; and handle any travel-related issues.
- Additionally, they may collect deposits, collect payments, and offer travel insurance options.
Key Responsibilities:
Planning and Designing Travel:
- Collaborates with clients to understand their travel needs, preferences, and budget.
- Develops customized travel itineraries, considering factors like destinations, activities, and transportation.
- Researches and recommends suitable accommodations, tours, and activities based on client needs.
Booking and Management:
- Books flights, hotels, transportation, and tour packages through various vendors.
- Manages client itineraries, including reservations, payments, and cancellations.
- Provides clients with travel documents, such as flight tickets, hotel confirmations, and visa information.
Customer Service and Sales:
- Handles client inquiries, provides advice, and addresses any concerns or issues during the trip.
- Promotes and sells travel packages and additional services, such as travel insurance.
- Maintains strong relationships with clients to ensure customer satisfaction.
Professional Development:
- Stays updated on industry trends, travel regulations, and new destinations.
- May attend travel trade shows and workshops to enhance their knowledge and skills.
Airline Ticket Sales:
- Meet profit and sales targets on a monthly basis
- Book airline tickets, make hotel reservations and collect payment/fees through GIGM’s payment platforms
- Ensure at least 20 ticket bookings are done with travelstart through the GIGM website in a week
Requirements
- Interested candidates should possess relevant qualifications
- At least 4 years of work experience.
Required Skills:
- Communication: Strong verbal and written communication skills to interact with clients and vendors.
- Sales and Customer Service: Ability to effectively sell travel packages and provide excellent customer service.
- Problem-Solving: Ability to handle unexpected situations and resolve travel-related issues.
- Organizational and Planning: Ability to manage multiple bookings, itineraries, and client requests.
- Technical Proficiency: Familiarity with travel booking systems and software.
Application Closing Date
15th May, 2025.
How to Apply:
Interested and qualified candidates should send their CVs to: jobs@thegiggroupng.com using the job title as the subject of the mail.
