About FoodCourt:
FoodCourt is a revolutionary food-tech company on a mission to make good food accessible, on demand to everyone. Our values include innovation, customer satisfaction and teamwork. We are recruiting to fill the position below:
Job Title: B2B Operations & Logistics Supervisor
Location: Lagos
Employment Type: Full-time
Job Summary
- The B2B Operations & Logistics Supervisor oversees the end-to-end execution of orders for business clients, ensuring efficient order processing, accurate dispatch, timely delivery, and service excellence. This role acts as a bridge between the B2B sales team, kitchen team, and logistics teams. The supervisor ensures that bulk or recurring B2B customer orders are fulfilled accurately, cost-effectively, and on schedule, while maintaining strong service relationships and operational discipline.
Key Responsibilities
Order Fulfillment & Coordination:
- Supervise the processing and fulfillment of B2B client orders from receipt to delivery.
- Liaise with production, kitchen, or kitchen teams to ensure accurate picking, packing, and readiness of goods.
- Prioritize and schedule dispatches according to SLAs and client requirements.
- Coordinate returns, shortages, or re-deliveries as needed.
Client Service Support:
- Act as the logistics point-of-contact for key B2B accounts.
- Ensure proper documentation (invoices, delivery notes, waybills) accompanies each dispatch.
- Resolve delivery complaints or issues promptly and professionally.
- Provide status updates to B2B Sales, Client Service teams, or directly to clients when required.
Logistics Oversight:
- Supervise loading operations and vehicle assignment for B2B dispatches.
- Track vehicle movement and ensure adherence to delivery timelines.
- Monitor fleet readiness and report delays or vehicle issues proactively.
Team Management:
- Lead and supervise riders, dispatch assistants, loaders, and store clerks assigned to B2B ops.
- Assign tasks and monitor productivity, punctuality, and adherence to company policies.
- Train staff on customer handling, safety, and documentation processes.
Inventory & Documentation:
- Collaborate with inventory teams to ensure sufficient stock availability for scheduled B2B orders.
- Verify loading accuracy against client orders.
- Ensure proper documentation and system updates of dispatch records.
Reporting & Compliance:
- Generate daily/weekly reports on B2B deliveries, pending orders, delivery failures, and service levels.
- Ensure compliance with hygiene, food safety, and transport regulations.
- Maintain and audit operational checklists and logs.
Application Closing Date
8th June, 2025.
Method of Application:
Interested and qualified candidates should send their CV to: careers@getfoodcourt.com using the job title as the subject of the mail.
